Frequently asked questions

Why is Money Dashboard shutting down?
‍Unfortunately we could not find a sustainable business model for the app and have chosen to focus on our B2B open banking services instead. The Neon and Classic web platforms and mobile apps have now closed as of 31/10/2023. It will not be possible to create any new accounts, bank connections will be removed, and existing accounts have been closed and deleted.

‍How do I export my data?
‍Accounts and data have now been deleted. It is not be possible to export any data after 31/10/2023

‍What happens to my data when Money Dashboard closes?
‍After 31st October 2023 you will no longer be able to access the Classic or Neon mobile apps or web version and we will be deleting or fully anonymising any personal data that we hold about you, subject to our legal and regulatory obligations to keep such personal data, including under applicable data protection requirements. Any personal data that we do have to keep will be securely held and won’t be processed or accessed unless we are required to do so for a legal or regulatory requirement.  Such records may be held for up to 5 years in accordance with our legal obligations and as explained in our Privacy Policy.

‍Where else can I find similar functionality to Money Dashboard?
‍There are a number of good budgeting apps out there in the market. The Snoop app provides similar functionality to Money Dashboard and is free to use. They also have an optional upgrade product called Snoop Plus which contains a range of extra features - this normally costs £4.99/month but they are kindly offering a free 3-month trial of the product exclusively to Money Dashboard users. New Snoop users who sign up via this link will be offered the trial from within the Snoop app. Existing Snoop users can get the free trial by launching the Snoop app via one of these links: https://apps.apple.com/redeem?ctx=offercodes&id=1495077102&code=MDB2023EMAIL (iOS) https://www.surveymonkey.co.uk/r/3LS8GR9 (Android - leave your details and Snoop will send you a redemption code via email). Please note this offer is a one-time only redemption and only available to customers who don’t already use Snoop Plus.

Regulation
Our services are reviewed and audited externally on a regular basis and we are authorised and regulated by the Financial Conduct Authority, registration number 800652. Money Dashboard has invested heavily to create a secure access environment where all your information is protected using an Extended Validation security certificate with 256-bit encryption. On 13 Jan 18, the EU’s Payment Service Directive 2 (PSD2) was implemented, which guarantees you the legal right to ask us to help you manage your money. This includes permitting you to share your online credentials with Account Information Service Providers (AISPs) such as ourselves. For further information, please refer to the Financial Conduct Authority’s guidance here.

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